After a lot of work to get custom fields working, which I still think should be integrated into the plugin, I've run across two issues that I think will keep me from being able to use the plugin.
1) Email piping. I know you have a paid plugin that does this, but since I've been having a lot of issues with Awesome Support email notifications going to SPAM folders because it doesn't use SMTP auth, I don't trust Email piping to work properly.
2) You seem to be aware of the email delivery issues and recommend Mandrill (https://getawesomesupport.com/documentation/awesome-support/email-notifications/). However, Mandrill is no longer free so you're really asking people to spend $9.95 to get your plugin to work properly.
Let me know if I'm missing anything here. I'd like to use your plugin if I can find solutions. Thanks!