Hi,
We have a website that is hosted using one provider and the e-mail services are provided by another company.
We have the situation where the website does not seem to be sending any messages out as several forms are just collating the information, not sending it on.
This is also the same on 2 other security plugins and I’ve used all of these plugins on several other websites without any issues so I don’t think that this is due to a plugin configuration issue.
I’ve used an SMTP plugin to test the connection and it appears that the messages are not being routed to the SMTP server.
The error message given is “SMTP connect() failed”.
Unfortunately, the hosting company tech support’s position is that as a script that was run on their server sends messages, there isn’t a problem at their end.
The e-mail provider’s tech support state that their servers are working correctly and that they are not receiving any instructions from the website to send messages on.
So in a nutshell, both parties are stating that all is well but nothing is being sent.
Does anyone have any ideas how to resolve this issue?
Any and all help would be appreciated…
